Updating Personal & Next-of-Kin Emergency Information

All individual contact information is maintained in LORA Self-Service on a user’s “User Profile”. To add or update your own personal emergency contact information, follow these steps:

1)  In LORA Self-Service, select “User Profile” under “User Options”.

2)  If you do not already have an “Emergency Notification” phone number on file, click the “Add a New Phone” button and provide the number at which you want to receive text alerts. Note: You should add your desired text alert phone number with the “emergency notification” phone type even if it is the same number as an already listed cell or home phone number.

Contact information for next-of-kin or other individuals to be contacted in case of emergency is maintained as “Emergency Information”. To add or update this information, follow these steps:

3)  In LORA Self-Service, select “Emergency Information” under “User Options”.

4)  If you do not already have an emergency contact person’s information on file, click the “Add New Contact” button and provide the requested information. Be sure to check either/both the “Emergency Contact” and “Missing Person Contact” checkboxes at the bottom as appropriate.